Hero Sushi - Canberra

I would give this restaurant no stars if I could! The server was sick, with a runny nose and a cough, and was eating while working. Her mask was frequently down, and I saw her blow her nose without washing or sanitizing her hands afterward. This made me feel very unwell. I will not be coming back to this restaurant.

Menu has vegetarian items listed, but none were actually available. The only server working was inattentive and rushing around, so I felt like I was inconveniencing him when I flagged him down to order tea. I was starving, but kept hoping vegetarian rolls would appear on the conveyer. When none did, I finally flagged the waiter down again and ordered avocado rolls. The chef made them, then just left them on her prep counter and moved on to something else. I sat there, looking at the rolls I had ordered sitting on the other side of the conveyer belt, forgotten. I ultimately left, furious and starving. Don't go here.

We visited your restaurant on Sunday, May 30th at 4:50 pm. Unfortunately, we were met with rude and unfriendly service from the wait staff. Our server was constantly on her phone and the table she showed us to was dirty. Additionally, the water glasses she gave us were not clean.

I have visited this restaurant for the second time around 2pm and was informed that the kitchen was closed, and I couldn't order anything as the food train was almost empty. It seems they prefer customers to order through Deliveroo instead of dining in. This feels like a deceitful strategy to lure customers in only to sell them leftovers from the train. They should put up a sign at the door to prevent customers from wasting their time and money on drinks only to leave without a meal.

No smile, no good evening sir, no social distancing, no menu options, no service at all. This establishment has not got the message regarding service despite numerous reviews highlighting the lack of it. I had to ask for water on four occasions. The waitress just sat behind the counter waiting for customers to put their hands up. When new customers arrived they were all placed in the same line next to the sushi train, rather than being spread out. The sushi plates had been on the train for hours and quality was poor. The few hot options were cold. Plates are priced $3.50, $4.50 and $7.50, and all look very similar in design. This is a very below average sushi train with no service.