Starbucks Drive Thru Cardiff Bay

I love coming here on the days I'm required to commute to work. Coffee is strong which is to my taste and I love the sausages baps but not always available, maybe its covid. Nice and quiet at 7am. The only thing that needs improving is the parking, the spaces are really tight.

Popped in to get a coffee and heard the staff talking loudly about my son who was waiting outside for me, accusing him of buying mcdonalds food and trying to use the starbucks garden furniture, which was not the case. He was being mindful of covid rules and was waiting outside for me rather than in the shop.Really its good customer service not to gossip and be catty about people, you never know who's listening!Shame on the sturbuck staff who did this today, will take my business else where.I definitely like my coffee with out prejudice !!!

Dan was so lovely. Super patient with me my fussy order! I ordered a Vegan Decaf Mocha (The worst kind of coffee order). He recommended the White Choc Mocha even gave me some vegan whipped cream! Was absolutely LUSH. I apologized as I collected the coffee for my fussy order he excused me said it was completely fine said he'd enjoyed just having a conversation! Legend. My next Starbucks will be from Sports Village for his kind service! Thank you!

Came through the drive thru today with my sister after we both had the worst day. Both in flood of tears just wanted a pick me up. I only had cash (they only take card) and the lovely young lady at the window paid for the drinks for us because she saw we were upset! I didn't catch her name but she had long dark hair and flicky eyeliner. Honestly made our day entirely, during all the madness there is still some kindness in the world.

We called today, and were shocked to find how dirty the floors were, plus tables were not cleared or wiped. Dirty, Dirty/Dirty.Empty sugar packets littered the floors, and it appeared staff were just too busy chatting amongst themselves to clean up. Food/coffee were nice though.We will not return.