Mill At La Mon - Castlereagh

Went today with my family all 13 of us. We have been before and it has been amazing. Today I was actually in school at how bad the service was. £370 for a family meal and honestly I would not recommend it to anyone! the entire staff needed an attitude adjustment they were shockingly rude. 45 mines for drinks to come and only half came, another 20 mins on the rest of our drinks and they were all wrong, by this point we just drank them we had already finished our starter and main. They had elderly people taking plates of the tables as of which my mother in law got a plate dropped onto her shirt without even an apology! My sister fell in and couldn’t eat her food she was refused a doggy bag to take the food home that she had already had on her plate! £45 for 3 kids who didn’t even eat a plate between them! Said the food wasn’t nice!! When I phoned after to complain the woman on the phone could not care less basically told me “there’s not much I can do about, I’m not exactly sure what your asking me to do” is that a joke?! After spending £370 in they’re hostel I couldn’t even get an apology for how they’re staff acted. (Most of the staff was about 16-18 and looked like they didn’t want to be there at all and everything was so slow!!! I am completely shocked more at the service from staff than anything and I won’t be back.

Waited to be seated nearly 20min after our booking time even though this restaurant wasn’t busy (2 other tables) No apologies or excuses to why we had to wait so long from staff either? The menu hasn’t got a great variety but we ordered the steak done med and when it arrived it was so over cooked so tough and so greasy on the plate. No amount of season for grabbing that I put on this made it taste any better it was absolutely tasteless. The triple cooked chips tasted like they’d been left sitting for so long they were so hard to eat. Over all the service and portion sizes don’t match up to the price the food quality and service of this restaurant have drastically went down hill for that reason we will not be returning until there are improvements made overall.

We visited La Mon for the Mother's Day Carvery in March 2023 and were extremely disappointed. The service was terrible - we waited 40 minutes for our drinks order despite speaking to the manageress. The wine selection was limited and the bottle we ordered was not good. The food was average at best. Things took a turn for the worse when we encountered a rude and aggressive individual working behind the bar. His behavior was unacceptable towards my wife and sons, as well as other customers. When I tried to complain and asked for his name, he refused twice. It turns out he was the General Manager, Pat Moran. Due to his behavior, we have canceled our upcoming booking at the restaurant. I urge others to avoid this establishment and choose a restaurant that values their customers.

My husband treated us to a special birthday dinner at La Mon. I ordered the Coq and Bull with skinny fries. When our meals arrived, I was surprised to see half a chicken fillet and a small piece of beef or steak, along with chunky chips. My husband received the other half of the fillet. However, I quickly realized that the steak knife was struggling to cut the beef and there was watery, blood-stained juice on the plate. When the waiter asked if everything was okay, I pointed out that the meat was undercooked. He apologized and explained that it is difficult to cook such a small piece of meat. The price did not match the portion size, and my son found crunchy bits in his curry rice. I was also taken aback that none of the staff were wearing masks, especially those handling food.

Contrary to other recent reviews I thought the variety on the menu was quite good. I just thought the overall value for money and quality could have been better. The restaurant itself is very basic looking and could do with a more comfortable and pleasant looking refurb. It was also hard to find a member of staff when you needed one, especially when it came to paying for the bill. They were pleasant though. Overall fairly average unfortunately.