Kfc - Charlotte

This experience took a long time, even with short lines. It turns out that this particular KFC is the only one that doesn't serve the spicy famous bowl, despite the fact that several signs clearly advertise it as available.

I waited nearly an hour for my food, and the service was awful. It seemed like no one was taking their job seriously. Overall, it was a disappointing experience. They really need to improve their operations and hire qualified staff. Service: 1/5.

The drive-dru team member tried to give me extra crispy that I don't order. She's got a bad job when I asked for original. She closed the window in my face when I spoke to her. the chef then came into the window and said unc that you screwed my line and he went away without listening to me. I asked for a manager and the female hired then said that the manager was not there and closed the window on me again, as I spoke. I didn't pull off the drive thru and then the manager finally came into the window and I told her I didn't order extra crispy chicken and I told her what happened. She said she'd take care of it. I was disrespected and unprofessionalized and very rude. I will never visit this again. these employees must be trained on the meaning of customer service and they should not treat anyone as I was treated and made me feel. all because of a mistake they have made by trying to give me extra crispy huh that I did not order, and why did the chef have to come into the window to put his two cents in worth? very offensive to me! I'm done with kfc.

If I could give this restaurant zero stars, I would. The wait time for our food was 30 minutes, which is unacceptable. It's simply ridiculous that customers are not prioritized and that we had to deal with such poor service.

If I could leave 0 stars I would. The wait time was 30 minutes FOR FAST FOOD. To have the audacity to not have a way for customers to get out of line is absolutely ridiculous.