Bojangles - Cheraw

This must be the worst franchise in the entire Bojangles chain. It doesn?t deserve the one star I had to give it. If you order more than one item, chances are it?s going to be filled incorrectly. I have actually ordered chicken biscuits and receivedsausage biscuits wrapped in chicken biscuit wrappers. I?ve ordered two chicken biscuits and received a bag containing a chickenbiscuit covering a bacon biscuit. It?s almost like they make a sport of it. And the walk-in has been closed for more than twoyears, so if you hope to have your order corrected, you can look forward to sitting in the driveway-thru line again. Thisfranchise will not honor Bojangles coupons nor special promotions that are advertised on TV. Cheraw is surrounded by towns thathave excellent Bojangles franchises. It?s a shame that the local isn?t part of one of those franchises. Save yourself a headacheand ride on up to Hardee?s.

Yesterday, I sat at the drive thru for a minute, ended up driving off with guy in front of me (he honked hoping someone would answer the speaker). Went next door to Wendy's, and saw people inside Bojangles. Seeing the amount of cars still pulling up anddriving off, I called Bojangles and they said the system was down, now it is working again. I watched cars pull up to the drivethru and end up driving off without food. Someone should have put a note on the speaker or had someone to tell drivers theyaren't able to take orders at the moment.

The food was good. The staff were friendly and presented with good attitudes. The only problem was the drink cups had a gnat on the outside. I had to give back 2 cups with gnat on the outside. Im very picky when it comes to food I have to eat and drinkingout of a cup. This should be monitored. You don 't know what insects are carrying with them. Cleanliness is very important. Ichecked my food carefully and it was ok. I understand fast food restaurants can become busy and trying to get customers theirorders in a timely manner. But its equally important that you are providing customers with clean items. Its not just a gnat onthe cup . This is what one worker stated to me. Its not just a gnat. Its a customer wanting a clean cup with nothing on theoutside or inside. Just the beverage.

The service is always great, however, we have been disappointed that the dining lobby has been closed lately.

Those people were rude. The lady that took my order was a bit of a smart alleck but the lady at the window was worse. She gave no greeting, no reciept, after she handed me my food I thank her but she just shut the window and turned her back on me. Ihaven't been there in a long time and I sure won't be back.