Tortas La Baguette - Chicago

When I arrived 25 minutes after placing a pick-up order, the woman at the counter questioned whether I really wanted my order, informing me it would take an additional 15 to 20 minutes. I replied, "You said 30 minutes on the phone, and we agreed to that. That's why I'm here." This seemed to upset her, but she eventually put my order in after I had already paid. If payment had been an issue, I could have done it over the phone to ensure my order was ready as promised. Despite the restaurant being empty, it felt like she had to check with the cook if he was okay with preparing my order, which made me uncomfortable. The cook also gave me strange looks while I waited, contributing to an overall unsettling experience.

I ordered four tortas, but they weren't labeled, so we had to open each one to figure out what we received. Unfortunately, we didn't get the correct ones we ordered. It’s frustrating to have over 20 options but end up with the wrong items and then have to guess which one belongs to whom. On top of that, the food we did receive fell apart immediately. I would recommend going to McDonald's instead.

UPDATE! I tried to place a pickup order over the phone. When I explained what I wanted, the woman on the line said I was calling the wrong place and insisted on transferring me to the bakery. I clarified that I had called the right restaurant and didn’t want any pan (bread). The woman at the bakery was really nice and took my order. In summary, the service still hasn’t improved after two years!

DON?T EVEN THINK ABOUT IT...... We are from out of town and was looking for some Mexican food. So we thought from the look of the outside it would OK. Soon you walk in HEAT will hit you in the face. They did have 4 large window A/C and a fan but itwasn?t doing the job the owner should be ashamed. The inside looked okay not terrible but the bathroom looked discussing. Thecashier did not greet us when we came in and always looked angry. We placed our order and got horchata to drink. I have nevertasted horchata that way before and that?s not a compliment by any means. So we all ended up getting can coke which was nice andcold. We waited a while to get our food not because they was packed there was only one other couple there but because the guy inthe picture seemed very lost and really wasn?t sure what he was doing. So some other guy came to the rescue. Then we finally gotour food buy the look of it seemed ok most definitely not like the picture. Our rice tasted sour the enchiladas was eatablebeans was ok. But for 65+ dollars that was a ripoff so I?m hear you warn you don?t waste your time or money you will bedisappointed for sure. I don?t know how they are still in busy.....

Torta Futboleras was delicious! I ordered to go and I was not disappointed. They have so many options to chose from and their horchata was so good!