Starbucks - Chilliwack

The floors, counters, and tables were very dirty. It was just before 9 a.m. I visited this restaurant a week ago and unfortunately, nothing has improved. The place is still dirty. I probably won't return.

I have been frequenting this location for over a decade, but after a recent disappointing experience, I will likely be driving a bit further to another branch in the future. The staff here are quite rude and could benefit from some customer service training. I used the drive-thru and had to wait 5 minutes after ordering and pulling up, even though there was only one car in front of me. When I was finally acknowledged, it was just to be told my total and have the pos machine pushed towards me. It took another 4 minutes for my first items to be handed to me, and then an additional 3 minutes before I asked about my coffees and was informed they were busy and we had chosen to order them. Isn't a coffee shop where you go to order coffee? Apparently not here. To make matters worse, the food was cold and my caramel macchiato lacked flavor and tasted watered down. With three other Starbucks locations just a 2-minute drive away, you would think that customer service would be a priority in order to retain business.

Staff lacks basic customer care. Counter is full of orders..... Likely pick ups granted. But that being said the are not taking the time to vocalize names at a decent volume. We are crowded around d the orders trying figure them out ourselves. No smiles no thank yous no can I help you solve something.

Ordered vanilla sweet cream cold brew at this location. The drink had clumps in it. I’ve ordered it many times before never seen that. Went back in to show them and they offered to make me another one or a different drink which was appreciated. I asked if it was normal and would it happened again. They said it should not. They made another one, once I got into the car it looked like it did the first time. Didn’t taste right. Tossed it, won’t be ordering again.

I really appreciate the design of this restaurant. There is plenty of seating available, even when it's already crowded. It was the perfect spot for me to sit and get some work done for 20 minutes.