Starbucks - Cicero

Everything very well organized and clean..service needs more attention thank you

So I orders a Oreo cookie frappachino and I had to wait and the lady with the brownish hair with curly hair asked me if I wanted a little sample of a matcha I don't like matcha but that kind of a matcha it was so good and it was a little cup and it's Soo cute .

I’ve come here a number of times hoping for better results but this was my last time. I ordered an iced matcha tea (no inclusions). I took a sip of my drink and immediately tasted coffee. Not to mention I ordered my drink at 6:43am, I arrived at 7:11 and my drink still wasn’t ready! Wont be coming

I’ve grown up in the area so I’ve been to this Starbucks multiple times they take so long to make one simple! I order a Carmel macchiato and it took almost 2 hours!!! And I had ordered it on the app when I order it in person it takes even longer. Sometimes they make the drinks wrong but the staff is very nice and polite.

I did a mobile order for food and drink. Notification said order was ready. Drink was ready and food was ready but not ready for pick up. It sat by their food heater for 5 min. I saw the employee leave it there. Thought maybe they had a system. On top of that they got the food order wrong.Service has gone down.