Marco Pierre White Steak And Alehouse

The London steak house falls short of the hyped up virgin experience description and is not worth the price. Service was slow, with a 20 minute wait at the bar and a late seating. The five-course meal does not include the steak, which is an additional charge. Be wary of the non-refundable surcharge for weekend bookings. The salmon blini was not fresh, and the apple pie/crumble dessert seemed microwaved. The kipper pate appeared to be taken directly from the fridge. Overall, the food was disappointing and when brought to the waiter's attention, he dismissed it, stating that management does not care about customer complaints.

Had the steak offer really overrated and with the ‘meal voucher’ it still cost 120+ for 2!!! Much much better places for food in london! Vibe was pretty awks/waitress was rude to the waitress’s she was teaching. If you want somewhere ‘nice’ there is much nicer places

Food cooked to perfection, staff lovely nice and relaxing, would highly recommend for a special occasion

Lovely meal and steak was perfect. Only downside was finding out that our food wasn't completely covered and we had to pay £30 for sides between the 2 of us. Also the bottles of wine started at a very high price and we paid £6 for a bottle of water. What we thought was a Christmas treat from our parents turned out to be a £75 bill even after the voucher was used. This is very misleading.

Me my boyfriend booked a trip to London for my birthday. We had booked this restaurant as a part of the Virgin Experience offer. First impressions of the restaurant were that staff were attentive with taking our coats and hanging them up ect although shortly after we were shown to our seats our impressions changed. The man who was waiting our table was an extremely rude and arrogant man. We are young adults and both of us fussy with our appetites. We explained to the man we would prefer to miss the cocktails and happy to not have a drink. He offered us a non alcoholic cocktail and i politely declined, which seemed to aggravate him. He made several comments about our eating/drinking and how we should have a drink! This wasn’t in a polite tone it was plain rude and felt slightly insulting. You also have to pay extra for Water which they offer you and if my parents hadn’t been here before me i wouldn’t have been any the wiser that they charge you for it. The waiter also asked if we would like starters which we opted out of and again made rude comments and laughed at us. We wouldn’t have had to pay any extra for the starter’s so couldn’t quite understand the issue. The meal itself was a small portion, but nevertheless delicious. We both had a steak which one of the only things on the menu you didn’t need to pay a surplus charge for. I felt that this was very misleading as on the Virgin website it didn’t state about any extra charges for items and we weren’t aware of this until we were in the restaurant ordering our food. We payed the extra for our sides which was about £4.50 per side, a small portion. Although understandable as this is London prices for you. Can’t fault the food and the pudding again was small but very rich and delicious. This also cost an extra fee of £4.50 Overall a ‘free’ meal that i had paid for with a voucher cost us around £50 extra than already expected. You pay a service fee at the end which quite frankly i wanted to opt out of but felt too awkward due to the rude man who shoved the card reader in our face before we had chance to opt out. I wouldn’t return here as the dining experience was average and i would prefer to spend my somewhere more worthwhile.