Paul - City of London,Westminster

I came in to enjoy a cup of coffee this morning and soy flat white was not right. Firstly, the place wasn’t busy but they didn’t get the order right and prepared it as a takeaway instead. Later the drink was remade for me as the concentration flavour were not ok but no improvement was observed and in fact all was done with pretty unpleasant manner leaving no other choice but not to return here again.

Wherever you go into a branch of PAUL you can be sure of excellent cakes, pastries and hot drinks as well as delicious savoury snacks, albeit at a premium price. At Baker Street, you have the added incentive of spacious premises, beautifully set out (rather like a Dutch interior painting) which overflow into an airy modern atrium at the back, shared by surrounding offices. Peace and calm reigns and you can escape the traffic and read a paper or consult your iPad while you eat. We returned several times and wish it was nearer to where we usually take breakfast.

Paul is a good patisserie option high quality, tasty food and staff who care. Sometimes, the seated areas aren't so great, but this Baker Street branch is huge with plenty of seating and good views of the street too.

I bought cakes (including birthday cakes for me, my wife, my son... from Paul online regularly. I am a French man living in London.Today at 10am, walked into that Paul bakery on Baker street to buy a poppy seed baguette. And guess what? They dare sell me a frozen baguette from the day before. They should be ashamed of themselves. I will never buy anything from Paul ever again. I know it was frozen: it is as hard as a brick. I am french, I know what a frozen baguette is. Outrageous, morally wrong for a bakery to sell frozen baguettes without even telling their customers. They have zero integrity, They have lost my custom forever.

I popped in on a Friday morning to do a bit of work, use the wifi and have a treat! The almond croissant and americano hit the spot. Really nice and not too sweet or sickening. Staff were pleasant and service was good. Not too busy. There are seats at the back too as well as the front and some outside as well. Nice range of pastries, cakes and more! Wifi was not too fast. Only small negative is that most of the tables were set out for parties of four or five. Would be nice to have more smaller tables. I was sitting on a huge table on my own. Luckily it wasn't busy. Reasonably clean.