Pizza Hut Delivery - Colchester

I'm a regular at pizza hut and always enjoy ordering in with family, a lady called Kazzia took my order over the phone (a long order! and she was super friendly, incredibly polite, with great customer service skills, the food was great as always. Very pleased all round.

We are frequent customers of Pizza Hut Delivery and always receive excellent service, even over the phone. Cassia is particularly accommodating and enhances the overall experience. We love the atmosphere created by the staff.

I ordered a pizza delivery at approximately 1200 and chose the delivery time to be around 1pm . I called at 1.35pm as I still hadn’t received my order and I had a hungry child waiting for lunch , to be told the traffic was bad , I confirmed with a friend who was out and infact the traffic was normal . I could tell the male on the other end of the phone was flustered and staling for time . My order arrived at 1356 hours almost 1 hour late nearly 2 hours from the point I ordered it . No apology . Very very disappointed ! I’d advise anyone to use another pizza establishment around lunchtime as Pizza Hut clearly can’t fulfil customers orders Only gave one star as no option to give none

I have ordered from this restaurant multiple times and each time I am disappointed. They promise delivery within half an hour, but it always takes over an hour. Today, I placed an order at 12:00 for delivery at 6:30. According to their online tracker, the pizza came out of the oven at 6:20 and they just now arrived at my door at 7:08. I highly doubt the pizza will be hot or even warm at this point. I can guarantee that I will not be ordering from them again.

I placed the order online and the delivery time said hour and half. I called up to cancel the order and the man on that answered straight away accused me of swearing and hung up even though i was very polite and had literally just asked to cancel the order politey. The man then hung up and wouldnt pick up the phone anymore. I have been a customer for a long time and was completely shocked by the individuals behavior. please review the calls at 8:00-8:15 at the northstation road restaurant.