Culver’s - Crestwood

First time coming to this location and they can't follow cooking instructions. I called to let them know that the food wasn't made as requested (the request is clearly stated on the receipt). The person that answered the phone said that they were a manager. He said they could remake it but I wasn't around the corner. That's my fault for not checking the order before I pulled off. I said if I return, I'd like a refund. He says no refund. He puts me on hold and eventually kicks me around to 2 other people. I spoke to a Hosea who said he could offer 10% and ice cream and maybe comp a free meal. After being on hold, the next person that gets on the phone is Je'sus. He mentions a scoop of ice cream. I said what happened to the free meal. He says , oh, well I know we made your order WRONG but that doesn't warrant a free meal. I said a scoop of ice cream doesn't appease me either. I hate when an establishment prepares the food incorrectly and acts like it's no big deal. It is a big deal. We went back and forth a little. And he said the phrase we can replace the mistake. He takes down my information only to send me a coupon for a free scoop of ice cream. Now Culver's is playing in my face. I was expecting more. You fix it how I want it or else don't take my money. I recommend buying your own package of ground beef and everything else to cook your own burger. Culver's is not that special. Go to your local grocery store buy everything and still save some coins rather than give it to this joke of an establishment . Do not patronize here. Read the reviews. Culver's response is scripted and just for show. They're not going to make anything right. I called them directly and didn't get anywhere.

Great staff and awesome service.04/15/24. Cashier wasn't too thrilled on providing service. Concrete shake literally looked like incomplete concrete. Chalking it up to maybe new staff.

It has an old food odor. Young lady clearly didn't listen to my order. I said 10 piece shrimp with cocktail sauce and got 6 piece shrimp with tarter sauce. It was really crowded. Guess it was their busy time.

Every time I come here, my order is wrong. It's the 3rd time my burger was incorrect. Your cooks need better skill on how to read receipts, it's not that hard

Culver's always has the best atmosphere and service. My personal favorite is the Large Fries and Large Strawberry Mango Smoothie. The smoothie should be served all year round.