Buffalo Wild Wings - Crystal Lake

I've been going for years before getting married and with family, and 6 of us stop in once in a while. Enjoy the traditional wings and the Long Island iced teas

Went in for a take out order for 20 wings on 4/25. Once I ordered and paid I was told it would be 30 minutes. People coming in for phone orders were told 30 minutes and they arrived to pick up only to be told it would be another 40+ minutes. An hour later a customer asked for the manager and tryed to get a refund as he needed to get home with food for his family. She said it would not be much longer and would not do the refund. No apologies but excuses like this situation was all of our faults. Can 't you see we are really busy? I would have offered a soda and an apology for the wait. One person arrived when I did and he asked about his pickup order after waiting 30 minutes and they told him his order was ready but it would take some time to package it up. WHAT? So the food is sitting around getting cold? I won 't even mention what the grub hub driver had to go through. There were people waiting to be seated. The hostess did not take names and did not seat anyone. She eventuality got frustrated because she was dealing with the customers waiting for orders so she disappeared. Another employee came over to hostess and sat the 3 waiting parties immediately. 45 minutes after making my order I asked how much longer and that I too needed to leave soon and might want a refund. Hostess left and 10 minutes later my order was ready. lNot a well run restaurant. Manager had no skills on dealing with customers so in turn her employees did not either. I do understand places get busy but an apology with an explaination goes a long way. Yesterdsy was the NFL draft amd I think they were caught off guard by the number of people coming in.