Dunkin' - Cumming

I visit this location almost every day and the staff is wonderful. My coffee is always ready for pick up shortly after I order through the app. George does an amazing job managing his team! The few times I have had issues, George makes it right in a promptly manner. Excellent customer service. Keep up the good work team!

New store or recently remodeled. I believe a store has been here for a few years. Clean. The staff doesn't work as a team. Very disorganized. Four employees and no one said hello, etc. Only one guy could take my order and he was in the back doing something. Manager? asked him to come up front and take my order. Lots of young people who need some training and a leader. They made my drink quickly and correctly; and forgot my donut. Kids standing around should straighten lobby while looking for something to do. The lobby is hot because of the sunshine. They need to install some sun shades. I'm sure that with a little time the manager will whip the team into shape. Not a bad experience overall but it is obvious that this ship could list and sink fast.

The girl who takes the order, with blonde hair is just so rude! This place needs friendly servers. Please hire new employees. If you don’t want to work then quit but don’t be rude to your customers. She has some attitude for no reason.

Complete douche bags, ignored me when I tried to order 3 times.

Terrible service and expensive drinks. I waited extra long for one drink wasn’t even made correctly when I received it. Unfortunately, I had just gotten off work and I was too tired to go in and have them make it again. Please train your employees better. I had high expectations of this location. I ordered a caramel cappuccino blast I don’t even know what I received.