Outback Steakhouse Cuyahoga Falls

Yesterday for the third time I went to eat out with my son and granddaughter at Outback. It was a promise he kept to her for good behavior. The first time we went as a family it was crowded but the food and service was exemplary. The second time eating there it was also crowded so there of course was a wait which was understandable. However, the seating was right behind the check-in station where items were placed over us with the potential of falling onto us with any slight mishap OKAY)! After awhile we were informed and apologize to for the overly long wait for our food due to being short on cooks. We eventually got our food; it didn’t compare to our first dining experience at all! So I surmised one more time for Outback and that was yesterday. It was not very crowded at all; so far so good. Server was fine but when I got my “Bloomin fried chicken sandwich I didn’t have the tomato on it as advertised. So after it was clarified that it did come with a tomato our waitress went back to get me a tomato. However, she was told they were out of slice tomatoes but I could the small grape tomatoes sliced. I told her that was alright. The kitchen should have informed the waitress what the problem was before sending my sandwich out without a tomato. Another issue was the quality of the lettuce on my sandwich and on the one my son ordered. It looked like the kitchen was trying to make do with the ends of a lettuce head light green, small shreds) for our sandwiches. It would have been nice to have a rich green leafy piece of lettuce on our sandwiches! I told my son I didn’t have to eat at outback again like forever on Howe road. I pray management reads this and make some changes. When a business knows they are short on help and you are running over with customers just be upfront with people on the front end before you seat them. You are ruining your reputation!

Maybe one of the worst dining experiences I 've ever had. Perhaps my expectations were just too high. Our first round of drinks were brought out 2 of 3 wrong. When our food arrived we still didn 't have silverware. I ordered a boomin chicken sandwich (I think it was called).. it was supposed to have sauce on it but when it came to the table it looked like they gave me a drip of sauce on an overlooked piece of chicken. The waitress was rude.. When I told her I never received the sauce for my sandwich but we were ready to go, she notioned for my boyfriend to hand her back the check saying give me that . The checkout process took about 30 minutes. My son wanted just a grilled cheese sandwich, she told me they couldn 't do that. I don 't think we 'll be back anytime soon.

We have always liked dining at Outback, but after our recent experience, we will not be returning. There are plenty of other good options nearby. The Caesar salad had mostly wilted lettuce, the service was lacking, and we have decided to try somewhere else. We used to have a fantastic bartender who made our visits great, but since she left, it's just not the same. It's unfortunate that restaurants are still struggling to recover from the effects of COVID.

Today, I visited the Outback restaurant on Howe Rd. in Cuyahoga Falls, Ohio. The parking lot was nearly empty and my party of two was seated right away, as they were not busy. However, we sat for 15 minutes without anyone taking our drink order or acknowledging us. When we inquired about our server, we received vague responses from the staff. After waiting another 10 minutes without any service, we decided to leave. On our way out, the host sarcastically wished us a nice day. Ultimately, the poor service led us to discover Butcher and Sprout, where we enjoyed a delicious meal with excellent service.

Worst dining experience I’ve ever had. Went there for dinner on Sunday 5/7. Hostess had no clue what she was doing. We walked in and were told 10-15 minute wait (2 people) Immediately after that other parties arrived after us and were told they would be seated in a minute. They all got sat before us. The hostess referred to her coworkers as “A**holes who didn’t want to take any more tables” when I brought the issue of multiple people arriving after us and being sat before us to her attention. We Ended up getting sat and just paying for our appetizer and drink’s (didn’t even get the lemonade we ordered) and leaving before we could waste anymore time there. Our cheese wasn’t even melted on our cheese fry appetizer. Multiple tables around us had food sent back to the kitchen for being incorrect and everyone there was waiting abnormally long for their food. I just don’t understand where the confusion was because they weren’t even that busy and had employees just wondering around the restaurant doing nothing while all the customers were clearly upset. It was absolutely Terrible and I wish I could give 0 stars.