Costa Coffee - Dartford

This is the second time here in the past month. The first time my latte tasted only of milk. I complained and they made another which was slightly better. On this visit I waited 15 minutes but the same result. They said they would make another but after yet another 7 minutes I demanded a refund. Is this a way of cutting costs by using cheap of less coffee? The barista was alone whilst the queue built up and his colleague just shuffled a long queue of paper orders when she could have been helping. Do yourself a favour and walk 50 yards to coffee Republic. The coffee and service is much better and the price is a lot less.

Around three people serving, however, the queue was huge and they people serving were just chatting and so slow serving. Also, the vegan smoked 'ham ' sandwich was tastless... don 't bother. And why do they not serve coffee in proper cups anymore? Only paper ones. Yet they ask if I 'm eating in?!

Quite empty and still the staff took ages to make the coffee which was not warm enough and provided without any attention, smile or care.

I had an encounter with a very rude and mannerless barista, Harry, a couple of months back where he refused to listen to me when I asked for skimmed milk in my coffee and shouted at me to move back when I was nowhere near him and had my mask on. I informed Ollie who dealt with it at the time. However, recently I had another encounter with the same barista who when I asked if he was going to make my coffee properly he said “NO”. This is an example of disgusting customer service. But what is even worse was that the store manager, Ollie, made a point of humiliating me in front of other customers and barred me for asking him to make my coffee and dealing with the situation. I don’t appreciate being shouted at in front of my kids. These 2 are both very rude and condescending yet funnily enough they pride themselves on the recent increase in trade and threw facts and figures at me but fails to realise he and his friend wouldn’t be in a job if it wasn’t for customers

Great place to grab a drink for the journey home. Costa is busy wherever you go, but the girls on shift during my visit had a great routine going. Hot cold drinks were ordered along with cakes and all arrived successfully. Slight weight, but not an issue.