Chick-fil-a - Decatur

Whenever I visit this restaurant, I always have to double-check my order because I consistently find something missing. This has happened every single time without fail. Even when ordering through UberEats, items were still missing. While the products are fresh, the customer service can be lacking at times. Although the location is convenient and close to me, I now prefer to go out of my way to dine elsewhere.

That will be a sweat. three times in succession my salad was delivered without dressing, although I would like to request two packings! that was 3 times in the last 10 days! I thought tonight what the odds were so sure, but no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, this situation has gone in a hurry on the hill! I'm just a guy who's coming up soon.

Drive thru is your best plan at this location. Carry out is very slow so just go to drive thru. The service is nice but just slow inside. They should just change the location to drive thru only.

By far the worst Chick-fil-A I’ve ever been to. Line is always around the building regardless of the time of day. Could hear the manager say “F*ck this” multiple times. When he took my order he was very rude and short with me. Not exactly the service Chick-fil-A is known for. The McDonald’s nearby has faster and nicer service. Corporate needs to get involved ASAP.

This location used to provide top tier service and food. I'm really not sure what happened. The drive thru in the evening is super slow. I sat in line for almost 40 mins to finally get to the speaker only to not receive the typical warm Chick-fil-A greeting. My order was not repeated back to me so I knew this was going to be an issue and I was right. The drink was full of ice even though I requested no ice. I didn't receive the salad toppings that are standard with my salad, but received 4 packets of dressing I didn't ask for? My brother's sandwich was lukewarm and looked like it had barely been cooked. The fries were limp. Just a very disappointing experience especially with the amount of money spent on the food. I will bypass this location moving forward and frequent the one on North Druid Hills where the service and quality is always up to par.