Fresh To Order Decatur

Hats off to the chef and the entire team! The staff was incredible, the service was top-notch, and the food was simply outstanding! This was my first visit, and I will definitely be returning soon. Thank you!

Absolutely fantastic food and service! It's rare to find a restaurant that excels in both areas, but the manager and staff were incredibly kind and attentive. We often visit downtown Decatur but had never tried Fresh To Order before. This was our first experience, and my only regret is not discovering it sooner! Jaron, the manager, was the perfect person to welcome us, especially as newcomers. He took the time to thoroughly explain the entire menu. Josh, who brought us our food, epitomized exceptional service. Although our food took a little longer to arrive due to a technical issue, it was definitely worth the wait! They kept us updated and even offered us drinks to compensate for the delay. They have certainly made us lifelong customers! Looking forward to seeing you soon, Jaron and Josh!

I had the chicken noodle soup, which was unique and very enjoyable. The outdoor atmosphere was great, with a lively energy and positive vibes. Shoutout to the chef from the Virgin Islands—bless up!

I ordered their 'Bison burger ' but asked that they leave off the horseradish aioli. Well, not only did they leave off the horseradish aioli but they left off the barbecue sauce that was supposed to be put on the burger; thus, making the burger dry and unenjoyable. The sweet mashed potatoes were a little on the watery side but tasty. The service was great. The atmosphere was too hectic for a laid back elderly person such as myself but great for young ones.

This past Saturday, I was blown completely away by the ownership mentality, attention to detail, and unwavering desire to achieve guest satisfaction exhibited by F2O Assistant Manager Jaron. When I presented a loyalty/gift card for balance inquiry, I was informed that the program had been replaced by another, and the remaining funds could not be confirmed at POS. Jaron immediately joined the cashier at the register to determine the issue. Jaron leaped into action requesting my membership info and email address, assuring me he knew the person to call for resolution. When they had not answered or returned the call (probably due to it being Saturday at 8pm) Jaron stated he would follow up with me as soon as the call was returned. I was more than prepared to pay for today 's order and address the gift card issue on Monday, during corporate business hours. Before I approached the cashier to place my order,Jaron smiled and again assured me he would resolve the issue and get back in contact with me. He then utterly surprised me by offering to comp my purchase... WOW!!! I was already quite impressed by Jaron 's flurry of actions thus far, as well as the fact he deftly continued to run the shift simultaneously. Jaron 's above and beyond gesture to turn a problem into a solution, thoroughly warmed this retired District Manager 's heart! If I were still in the business, I would soooooooo steal this gem! Barely 10 minutes after leaving Fresh To Order with their delicious calamari and ale laced tenders, I received a call from Jaron. The corporate contact had returned his calls. She confirmed $66 was available on the card. Jaron informed me how to swap the old card for a new active one next week. I requested Jaron to use the updated info to charge my $23 purchase. Jaron again thanked me for my patience and understanding and stated this meal was on him for the inconvenience. Kudos again to Jaron for making customer satisfaction his priority. Kudos to Fresh To Order for facilitating an environment that nurtures ownership mentality and 'Can Do ' management... The food was excellent too!!