Chipotle Mexican Grill - Dothan

So glad we have a chip in dothan now! when they first opened, they tried to find their footpaths, which led to longer waiting times and even lower average service quality. but now that their personal training and set up, I believe that they will rise to the regular standards of other chipotle’s I had! we eat here half regular and the food quality has become more consistent. Next I want to see the feeling of the urgent increase of the staff and the motivation to offer a great customer service.

Okay, I've read the other views and thought they were hard. they get a lot of food and they were fast. You can't hear that you keep the music so loud!

Without the culture of the staff changing, sadly this place will not last in Dothan. If it does not change, the company will think it is just a saturated market and can’t survive in the circle city. It can, but the staff needs to have the food options available with some degree of freshness at 1:30 on Sunday afternoon. Customers should not need to wait 3 minutes for someone to even notice them standing at the service line ready to order, and there should be cheer in attitude.I say all of this because this was my first time at this location, and I have had a love for chipotle for over a decade. When traveling to Atlanta or up in North Alabama I always find a way to eat at a Chipotle. So, yeah it stunk and I was very excited to eat there finally. I will try it again, but only because I want it to be amazing….2 stars because I at least got some food, and the lady at the register acknowledged my wait and lack of ingredients I wanted.

ABSOLUTELY HORRIBLE.... This visit to Chipotle was my first and last time going!!! They was out of brown rice and attempted to scrape the bottom of the pan to fix my order I had to tell them I didn't want that and I'll prefer to wait. I waited several minutes for the rice to be done. After waiting she barely put enough rice to cover the bottom. All of the meat appeared as if it had been sitting there since yesterday. The meat was dried and clumped together and they still tried to serve it. Again I had to tell her I didn't want it and choose to go with the best looking meat available. They peppers and onions were literally stuck to the pan and again she reached over to serve them. I asked could she get some fresh but the lady with the purple hair told her I couldn't get any from the fresh ones prepared because they were for a call in order. The queso was cold and tasted pasty. Something told me I should've went to MOE'S instead.

Love the steak bowl with all of the trimmings...nothing too spicy for me though. They can make it just right.