Dunkin' - Duanesburg

Good food, took some time because the employee was working drive thru also. Parking: Big lot, lots of spots.

Very attentive employees and service was quick. Coffee was perfect, hott and made exactly as ordered. The staff was very friendly and efficient.

I don't understand why the coffee is never stirred when I get it. Is it in the employee handbook to not stir it? It must be, because regardless of which Dunkin' I go to the coffee is never stirred.

Placed a mobile order 15 min before I got there on purpose because I know they have no staff, I used my Dunkin points to get a coffee and sandwich. I got there I see my coffee I’m like cool, waited 5 min and no sandwich, I asked can we just cancel the sandwich. Told her my name and said I’ll give you a refund. Said she can’t figure it out and had no time to. Gave me my receipt and wasn’t my name I told her this is the wrong name. She said oh well I guess your receipt got lost and continued to say just call corporate. I showed my mobile order receipt and said oh well I don’t know. I’m not a person to leave reviews and I am pretty down to earth, but the rudeness and how she didn’t care was ridiculous, and to say well I guess your order was lost ? come on you wanna get paid this much money and ask for more when your rude and can’t own up to your mistakes. I call corporate and they say I’ll get back to you in 2 to 3 days ?? ridiculous. If I could give zero stars for service I would.

Staff was so incredibly friendly! I was helped by a woman named Nicole. From start to finish of my order, she was cheery and helpful which made the morning much more bearable. I will definitely be coming back!