Buffalo Wild Wings Grill & Bar - Durham

Today wasn't my day here, I had to wait about 20 minutes to get due to lack of waiter/dining. but this is not all, I had ordered a loaded nachos and when she ordered the order that I had submitted 1800 of bdubs points, but she comes back and says they had no tortillas and can not get this order, so I had to cancel the returned reward, and manager was not helping to get anything else except what we had ordered. also for a customer who has come here for years, it had no concern. no discount or incentive for the thing they had.2 stars because the waitress was great, but the management can need some customer service training or something. I just deleted my big review of 6 years ago with this.

No idea where to start a long story short, for years I've been here because it was obviously great! now the service is terrible and eating is decent. I had several bad experiences here even company on these clowns at a few locations, I am really sad!

Visited BWW after nearly 2 years and sorry that I won't be coming back. Food was okay but the service and ambiance were poor. Our waitress seemed uninterested in her job. She was more interested in getting my cell phone number for contactless payment before even ordering the food. Don't fall for it! She basically told us that we must either pay by cash or pay via text. This ended up being a lie because we paid at the front desk using my credit card. All this argument left a bad taste. Next, our order took over 30 minutes to arrive even though the place was mostly empty. Only part of the order arrived so everyone waited for another 10 minutes. By that time the food was cold. The crowd wasn't the same as before the pandemic. There were kids running around and littering tables and floor. Just what you don't want on a Friday night after a tough work week.

This place has gone so fast on the hill and I recommend this place not, idk, if they are underused or choose not to have, but two waiters on the clock during the midday hours, but I choose my food and somehow come my wings before my mother simple salate, which obviously lasts 25 minutes. they are in a hurry to do nothing, as there are still tables with means of life and tell everyone evil. I used to work alone as a waiter and was never so lazy. drive them to a better position of buffalo wild wings, even if it's an hour away, that's what I do now.

I sat here for 2 hours still no eating out of dr. pfeffer for an hour finally got up and my drink myself refilled I will not return and would not recommend this place. not to mention that they are not even so busy