Chick-fil-a - Durham

I like the new use of employees ON THE SCENE, IN THE DRIVE-THRU. Other fast food restaurants should copy this method, as well. They would only increase customer satisfaction. Instead of alot of disgruntled patrons because They were forced to wait for 50mins for a Wrong order!

Train these kids better! This is the third time I?ve been to this specific location and each time I come here their is some issue with them not being able to get the name for my order from the app. Every other chick-fil-a location can bring up my namefrom scanning the app except this one. This is also the second time I ordered a milkshake and asked for no whipped cream. When Iget the shake there is no cherry. I let it go the first time they told me they had no cherries and today when they told me theydidn?t have any cherries, I told them to refund me and all of a sudden, the cherries that they magically ran out of appear.Please train you people better, it?s important to your customers to have a great experience. It?s sad that I even have to postthis but it needs to be addressed. Three failed visits in the three times I?ve been there can?t be a coincidence, this seems tobe an issue with the location.

The blind leading the blind. No one knows what?s going on or how to voice delays to customers. Some older white lady was visibly lost at the window not prepping anything. Took me 40 min to order, pay and get my food?it was only 2 chicken sandwich combos.

When your Babygirl request Chik-fil-a after hip surgery. Mom and Big Sis made it happen.????????

Quieter than normal quick stop to redeem a gift card from the owner. I don't usually stop at breakfast. prompt service. hot sandwich. clean tables. perfect. food: 5/5