Costa - East Riding of Yorkshire

When we went in the staff took ages to serve us, like we where invisible. Then I ordered the drinks food n cake. One started making drinks the gingerbread latte with cream, it was half way down glass coffee n cream. Then the one who served us went to do the hot sandwiches. Once drinks where done, I was still whating for the cakes. I mentioned it to the one doing the drinks. She went oh don't worry u will get them. But she had to remind the one doing the hot food about the cakes. She said oh yeah. Poor service and staff just didn't care

Coffee with extra shot great and nice with breakfast bun deal. Free sauce. Great cappuccino and toast. Consistent and improved with recent refurbishment. Our go to place for decent coffee.

Staff seem more interested in reserving food for the Too Good to Go bags. Arriving at 2:30pm we asked for 2 slices of cake. We were refused as these were for the Too Good to Go Bags. For those not familiar with Too Good to Go, it’s an app that allows Buisness to sell cheaply food at the end of the working day. Costa obviously values these bags more than people wishing to purchase coffee and cake. The server at costa was just rude to her colleague when they went to serve us the cake. Clear customer service staff training needed here

This place is a joke! the worker with a coloured fringe packed up the lemon loafs at 2:30 for the toogoodtogo bag after hearing me ask for one! absolutely disgusting apparently they had to ‘pack them early’ but too good to go is whatever is left at the end of the day, not what a paying customer is asking for hours before the bags even go on sale!!! the other worker went to get it out for me because i asked and the coloured fringe woman said no… lost 3 customers because she is a rignt joke and i will be putting in a complaint for her

Is it standard practice for Costa outlets that state a 5pm closing time on the door to turn the oven off at 3.50pm and refuse you hot food? My wife her father, our newborn child and I thought it would be nice to pop in for a toastie and a coffee on our first little excursion to our local town square but left empty handed.. We had been allowed in and nobody thought it would be courteous to let us know the oven had been turned off before we got seated… It was only when we chose what we wanted that we were abruptly informed “no sorry the oven is off”. After questioning this given is was 3.50pm we were also informed that “we shut at 5”. I’ve never written a complaint before but now is the time because I recognise well enough when someone has been rude. Very disappointed with the common courtesy and manners we experienced here.