Buffalo Wild Wings - El Paso

Very disappointing. After being seated for a few minutes I had to get up myself and get our menus. There were 3 staff member sitting behind us eating food from another restaurant, so that wasn't a good sign. I also had to repeatedly ask the waiter for utensils. I ordered the new Hatch Burger with cheesy fries. I ended up with a partial burger and plain fries. The picture below shows what my Burger should have been and what I got. Nothing close and barely any chili, hence the name Hatch Chili Burger. The 6 piece wings I ordered also came out cold and hard as if it was thawed and frozen a couple times. Normally I would have returned my meal but I was with my family and didn't want to ruin our rare outing. But at least now we know to never come back.

Absolute worst service I?ve ever received ever. I understand short staffing or lunch hour but waiting 30+ mins just for drinks is outrageous. We were told we?d get discounts but didn?t. Over 2 hours there for not even good food. Asked to speak to manager and waited 15 mins and still never showed so said nvm.

Food quality has sharply declined, especially in the last month. I almost always get the same thing: 10-15 boneless wings with Honey BBQ, extra wet, and a side of seasoned fries with cheese and bacon. The order is usually ready in decent time, and the fries have been okay most of the time. The last three times I got wings, though, whether by dine-in, take-out, or UberEats, they were chewy like rubber and had barely any sauce on them. To the owner giving generic responses to reviews: I suggest you take what you get from Google reviews to make improvements instead of relying on customers taking EVEN MORE TIME to write about a sub-satisfactory experience on your website. Maybe make the form more obvious and easy to get to, since people would rather come here first.

I go here all the time on my lunch breaks. Somehow I always get the same server. Not complaining though, she?s excellent and knows exactly what I get so it?s as simple as sitting down and waiting for me. If you ever get Alina as your server you will get great service.

Every single time I order from here I am missing one or two items I have literally ordered two chips and salsa back to back and yet again no salsa I am very disappointed in buffalo wild wings I can't even get the side salad I always order. ????