Arby's - Elmira

This one worker was pushing up on this other kid, and he was relentless in doing so. Every time he left, the other one followed and kept at it. The aggressive one kept it up. Night manager did nothing. Others were putting a list together for her apartment. Fries were cold. This kid mentioned as the aggressive one was making the sandwiches and threw them into the warmer, causing one to come apart, pick it up, and put it together again. The aggressive worker (17? Would come out and give me the eye after realizing what I saw, I told him I had bigger and badder people try and give me that same look and it doesn 't phase me, he kept staring at me until I left. It felt like an out of control classroom with this one kid trying to be the big bully

I'm just here. I can't have her food for food. Would like to. The staff is very friendly and efficient. They make eye contact and even recognize customers this door window. They work hard and you can see their teamwork. I appreciate everything they do to take care of their customers.

I went through the 6th drive. May at 21:15 Miranda worked the window. She made sure that I and Gf had the exact amount of sauces and was very curious and did it with smile. It's hard to find good workers these days. I hope Arby knows what they have in this young lady, or I'll hire her if they don't.

Low product, fryer was down (but in the process of being fixed) bread was stale, roast beef tasted off. The employee being trained was very sweet.

Desperate times call for desperate measures. It's currently 1 PM on a Monday. I'd say there's a regular flow of customers. The cashier was helpful and got our order done quickly because everything we ordered was already prepared and right behind her. No idea how long the stuff has been sitting there but they have a bunch of sandwiches pre-made and fries in containers before people even ordered. It kinda explains why my regular roast beef sandwich was dry. The drink fountain works fine but the area around it is a disaster (see attached picture). No containers for sauces so we had to improvise with cup lids. One of the sauce fountain's cap was completely off, lemons left open and the counter is filthy. Roxy, the cashier who took our order is the only one around taking orders from customers inside while also having to juggle the whole dining room. The kitchen is working at full but there's just not enough people to clean and serve. It seems to me some people are missing here. If there's not enough employees to cover, where is the manager to fill a missing position? There's no reason why this place should be so dirty. Even the floor is sticky. Overall, the food was OK but I won't be back anytime soon. This place needs help.