Caffe Nero - Ely

Why are the staff so rude. I was treated so badly when I was just waiting patiently to be served. I will never enter this coffee shop again. Staff really need to get some customers serve training in. It was quite upsetting to be honest as I just popped in to get a take out coffee and left feeling so upset. I had literally done nothing wrong. Disgusting serve. Have they never heard of the saying if you can be anything, be kind.

The only reason i go into there for my coffee as alot of other people you can take your dog, when you observe your surrounding the floor is filthy and empty cups on various tables even though not very busy. The woman who i beleive is the manager has no patience when ordereing and can be very abrupt and rude, no sense of humour clearly does not want to work there!! Wearing a mask does not clean a dirty table need to get pririties in place. Oh and i wish they would turn that **** awful music off that is constantly dribbling in the background not sure what it is about.

Visited cafe Nero today service was ok however we were sitting at the table and our tray was taken away with our cups..I had to take my cup back as I hadn’t finished! Then the lady staff member was clearing tables and knocked a bottle of water on the floor..she picked the bottle up and carried on clearing tables and left the floor wet..no wet sign was put out..we sat there for 15 minutes before we left..we said to the lady you may want to put a wet floor sign out so no one slips..she gave us a filthy look !! Let’s hope no one slips and sues!! Sorry to say we won’t be rushing back!

The staff on today need to re visit charm school, just so miserable! Store could do with an upgrade. Given 2 stars as coffee good.

Very rude staff , not my fault they were working a bank holiday !! If it’s wrong to ask to have a clean table then it’s my fault. Won’t use cafe Nero again anywhere !!