Sphinx Grill - Epsom and Ewell

This restaurant has a tendency to cancel orders after they have been paid for. They do not provide refunds and you will be left hungry. It is best to dine elsewhere.

This restaurant is an absolute disaster. The food never arrived, and they didn't even bother to call or answer my attempts to contact them. It was a complete waste of time, with terrible service from the staff. Do not waste your money at this establishment - go anywhere else instead.

However, our second visit was a letdown. The portion size was much smaller, with only a spoonful of veggies and a tiny salad. The box felt light and half-empty, leaving me feeling hungry and unsatisfied. I paid a lot for very little food. I would not recommend returning to Sphinx if the quality of the food varies so much. Stick to Epsom grill for a more consistent experience. Overall, I left feeling disappointed and in a bad mood.

Ordered 2 hours 10 minutes ago on deliveroo. Supposed to be delivery in 40 minutes. I called after an hour and they said it was cooked and about to be picked up by delivery driver. I called again at 1 hour 45 minutes to be told its on the grill and coming soon. I called at 2 hours 10 mins to be told its left. Which is it? Has it left? Has it been cooked? How cold is it now? Deliveroo says its been delivered... No food here. Not trustworthy! Ridiculous. Order if you want to be hungry! I'd like to review the food but it hasn't arrived.

Food was massively undercooked, when I called 2 mins after the food had been delivered to complain and ask for money back they told me it would be an hour minimum for them to come back and if I wanted it quicker then I would have to go and collect it. I had to then drive there to take the food back and collect my money and got no apology! Was our first time trying them out and was absolutely disgusted! Will most definitely not be going back!