Dippin' Dots - eville

I would have given this place another star had it not been for the older gentleman 's attitude. We found a HAIR IN MY GRANDDAUGHTERS ICE CREAM!! When we took it back. The older gentleman grabbedbthe cup from my son with an attitude and just said what do you want with an attitude and threw the cup with the hair in the trash. What a nasty way to act with customers. I asked about them accepting cards because they had a sign saying no apple pay and no bills larger than $20, plus a young kid in front of us left with a free ice cream so we did not know if their machine was down. This gentleman 's attitude was unacceptable.

I went a few weeks ago; it had a sign saying they’d be back in a moment. The older man working came back pushing a shopping cart with bags of dipping dots. He proceeded to place the ice cream in the freezer; he touched the trash can to move it out his way. No gloves, no mask; he then asked me what I wanted. I gave my order, and he grabbed a cup and started to stick his hand in the freezer to provide me with ice cream. I quickly stopped him and asked if he could use hand sanitizer because he’d been touching a shopping cart and a trash can, and his response was, “I would if I had sanitizer” I don’t think it’s wise to have someone serving people and they aren’t wearing gloves and not washing or sanitizing their hands. Sorry to say I won’t return while he’s working.

We tried the dots sundae we saw at carowinds thinking it would be the same! We were dead wrong! Guy that is always there had somewhat of an attitude over toppings! Now I know why we go to carowinds for dots NOT the mall! Very disappointed!

The gentleman serving the ice cream was friendly and offered us extra spoons before I could ask. The dots were super cold! Watch out for tongue freeze!

My daughter wanted dippin dots her sleepover. I called and was advised on what to bring,the rep assisted me with packing and refused a tip. I let corporate know just how resourceful he was and how delighted my daughter was with the outcome