Little Caesars Pizza - Fitchburg

I ordered a pizza but received a different one instead. When I asked for a refund to account for the difference in what I paid versus what I received, the staff member simply said no. I also requested to speak with a manager, but they didn't offer any assistance.

The owner wanted to charge me twice for a pizza I never got. I ordered through the app and got instant notification that my card was loaded and my order would be ready in 20 minutes. I arrived about 5 minutes early and was asked what my name was, so I told them I was hamilton and my order was 717. they checked and said my order was in many. 5 minutes later they brought a pizza for peter. they asked for my name and order number again. I gave them my name, order number and showed them the app on my handy. They said it was 10 minutes, which was not great, but good. 10 minutes later they talked to the owner on the phone and decided that I would have to pay for the pizza a second time. again I showed them my confirmation, but the owner insisted that if something went wrong with little caesar's app and the appeal 't really went through, he would be liable for the $12 so that he needed me to pay a second time, "and I would have the legal right to call and my $12 back when I was charged twice. "what?! I'm over now 20 minutes when my pizza should be ready, a hot pizza is now sitting on the counter hostage until I make a second payment, and the owner is only worried that a mistake of little caesar could give a long-term customer a free pizza. I didn't get the pizza because I refused to pay a second time, and now I have to get the bill on my credit card and/or call her company over a stupid $12 pizza. I will not return to this special franchise. Franchise owners- if there is a problem between them and do, take care of themselves, make their customers need to fix their problems for them.

Preordered a delivery 2 hours in advance contain a 25% tip for the driver. only one of 2 pizzas appeared and it wasn't even the right pizza. can no one on the phone try to solve a problem. Now I'm almost $40, I'm not gonna eat again.

Customer service and eat ever! get pizza not completely boiled, refused refund and refused to recover my pizza! do not try to make a complaint to the bbb. better all together!

I called the restaurant, and the person who answered didn't really listen to me. Instead, he started speaking in Spanish to someone in the background. Then a woman took over the call and asked, "What happened?" in a very rude tone. I had to explain the entire situation all over again. When I told her we were bringing back the incorrect food and wanted the right order, she just said, "Yeah... we'll see what we can do," and then hung up on me. I’m so done with this place.