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Contribuisci feedbackThe manager Peter is the worst, most unprofessional manager I've ever come to know! |Extremely rude and unhelpful, with no knowledge of how to run a restaurant.I used the Pollo Tropical app to order ahead. I arrive at the store for Peter to tell me he didn't have my order. I confirm store number/location and show him my order number. He REFUSED to make my order after I PAID for it. I'm a very understanding and patient person. I, too, work in hospitality. He didn't bother to lift a finger to try to look up my order and refund me my money, or look at the completed order on my phone and make it right. Instead, my husband and I were asked to leave with no resolution. I am DUMBFOUNDED at the lack of service and concern for a loyal customer. I will NEVER go back to this location, and I hope he has to answer for this.
I'm going to give it four stars because the kids and adults that work there are doing their best it's a clean restaurant and if you like Pollo Tropical you will like it.But I have one question!Why do you cook the chicken breasts until they are so dry you can't even chew them?I'm assuming it's for safety (temp) but we got chicken fajitas that the chicken...all I can say was that it was overcooked, dry is an understatement.I like Pollo tropical I just found lately the food has become bland and overcooked.This is unfortunate because I really tried to give this place at least four tries and every time I am very disappointed.
Feb 8th at 4pm, there was a light drizzle today and because the employees did not want to mop they closed the entire dining room. There was no storm just 1 hour of light drizzle. I was without my vehicle and I was denied service. Upon calling corporate I was advised to order online but they won't allow pickup.
I arrived at 11:05 and didn't receive my food until 11:25. I waited in line behind 3 cars because the service was slow. The cashier was not attentive until I asked for assistance, and my order was incorrect. I couldn't hear the loudspeaker for communication, so I had to knock on the window to place my order. The food was good overall, but the staff at this particular Pollo Tropical seemed unorganized.
The staff tried to make the best of the situation and were as helpful as they could be. However, I was extremely disappointed with my overall experience. To top it off, there was only one trash can near the kitchen door, making it difficult for the staff to clean efficiently.
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