Taco Bell - Franklin

The food is good and cheap. The place is understaffed. The staff they have is helpful and friendly but they need help

Never a problem with this location itself, but the app and awards program do not work well. Constantly trying specials that promise to reward a purchase with some reward and it never comes through. Do get the points, but never the additional items asadvertised.

I ordered four cheese roll-ups, some other item, and nacho cheese, all for $10, which isn’t bad. When I checked the bag, I saw they included the nacho cheese (they usually forget it), but I found one other item in there as well. It wasn’t until I got home and started eating that I realized they had forgotten three of the cheese roll-ups. The service was terrible; I ended up paying $10 for just nacho cheese, one cheese roll-up, and a taco. Since I already ate the taco, we couldn’t go back for the missing roll-ups.

I believe this picture speaks for itself. I ordered all vegetarian items, but when I received my order, everything had meat in it. The state of this Mexican pizza also suggests that no one there really cares about their work.

I visited this location on West Central Street. The employee at the drive-thru window was incredibly professional, as well as charismatic and friendly! It's really important to have people like him in the food industry; you never know who will come through the drive-thru, and a little kindness can really brighten someone's day! I didn’t catch his name, but I was there on June 29, 2022. Thank you!