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Contribuisci feedbackShowed up around 9pm, had quick service, our waiter Carrie, was a pleasure to have, food was out fast. Now the second part, deals with Benjamin. After a customer, went off on him for all the food they ordered, and they didn't understand the menu, he offered a lot of cures for there issue, everything from redoing there order, allowing them to order something different, and was extremely professional in handling the situation with them yelling for absolutely no reason. Very impressed in his ability in De-escalat the situation.
When we were seated at a booth, we ended up in a cramped space, which was a bit challenging with my little kids, but we managed. I don’t want to dwell on that too much. It took about 45 minutes for our food to arrive, and my children were getting pretty impatient as we waited. On a positive note, the waitress was incredibly friendly and attentive, always making sure our drinks were filled and our table was tidy, which I really appreciated. The food itself was delicious and well-prepared; everything was tasty!
Do not pick up the flat plate when they love salmon, they will not love it here. I went outside my comfort zone to try a scarlet shell here at ihop instead of enjoying the guaranteed quality of the spicy poblano fajita bowl. first of all, they falsely advertised the size of the laugh, second overcooked, third dry. I was so unhappy with this court. I wish I had the spicy poblano fajita
We'll obviously eat at IHOP cuz... well it's IHOP. 3 weeks ago we went and dined in. There was a hair in my brother's sandwich. They did give us a new one. But still. The next Sunday we ordered take out... 3 of the items we ordered were missing. THEY NEVER ANSWER THEIR PHONE! It took over 2 hours and about 30 calls for them to answer. I had to go back and get the food. The next Sunday we ordered take out... I checked the order BEFORE I left the store... thank goodness because an entire meal was missing. But had to wait on a SUNDAY for them to make it so the rest of the food got cold. I don't WHY we insist on patronizing this IHOP . It's ridiculous. And the hosts doesn't speak a kick off English.
Great food as always, but poor customer service and attitude from our waitress and other staff. We were sat and watched as our waitress zipped around to other customers before coming over to get our order. She already seemed to be in a bad mood. We then waited over 20 minutes to get beverages or food, and when we asked a different staff member passing by to please get us some coffee, he curtly said that it was not his job and we should ask our waitress instead. Sure. Ok. We finally were able to catch her attention to ask about our drinks and order and she immediately threw a hissy fit saying the wait was no big deal. Eventually we got our order, but the waitress stayed inattentive, avoiding us when we asked for a refill on our drinks. It did not escape our notice that she was super cheerful, smiley, and overall a great waitress to the white customers in her section, serving people who had been sat after us before us, while ignoring us and the other hispanic family in the same section. If you want IHOP, go to the one across town instead of this one.
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