Wetherspoons Metro Centre, Gateshead

The service at this restaurant was absolutely terrible. We ordered online and waited over half an hour for our drinks. When we inquired about our order, they initially claimed they hadn't received it, but then backtracked and found it on their screen. The food finally arrived, but it was barely warm and missing eggs. There were notices inside the restaurant about the missing eggs, but nothing online. We had to ask for cutlery and there was no butter provided with our toast. The staff did not even bother to check if everything was okay once the food was served. We were extremely disappointed with the service and the staff's attitude. The photo shows the supposed large breakfast we ordered.

I had a terrible experience at this restaurant. We brought balloons for my granddaughter's 18th birthday meal, but the staff refused to allow her to drink the drinks we had ordered and paid for, as she didn't have ID. The staff were rude, the Stella lager was awful, the toilets were dirty with no paper or roll in three of them. I will not be returning to this restaurant.

Our lunch experience at the restaurant on August 27th was terrible. Despite a busy atmosphere, we were disappointed with the lack of Sunday lunch available at 1pm. I settled for halloumi fries, but they arrived as loaded fries instead. The waitress seemed unapologetic and the mix-up was not rectified. Additionally, the cheesy chips lacked cheese and were soggy. The only redeeming dish was the wings. Overall, this was the worst experience we have had at a Wetherspoons and we will not be returning.

My two granddaughters like their Mc Donald’s so after shopping we went there for lunch. The prices seem to be creeping upwards as do all restaurants, shops etc. chicken nugget meal for the youngest, a chicken and bacon wrap the eldest and a double burger for me as my one odd yearly McDs. Utilising the app, as opposed to queuing meant food was brought to the table much quicker which was a plus.

I am normally a great fan of wetherspoons. But just had a mixed grill which was dry and burnt to within a millimetre of its existence. I have given 3 stars as we had fudge cake and ice cream and that was superb. The pub itself looks a little tired but it's ok and not noisy, the staff seem to be quite attentive cleaning tables etc. But I wouldn't go out of my way for it.