Baskin-robbins - Glen Burnie

The website says they are open until 12 am. We were in the drive thru at 8 pm and they told us they weren't serving ice cream. Only Dunkin. They were serving coffee at 8 pm on a Friday night but not ice cream?

They only get 1 star because there is no option for 0 stars! Everytime I come to this location it's always something. They either refuse to serve my boyfreind and I(regardless of the fact that we were first in line) or they have an excuse as to why they can't put our order in. Tonight was the last straw, it clearly says that the place is open until 12am! We showed up at 9:30, and they refused to serve us! The excuse was that they were closed, but it says on the website that it closes at 12 am and if you look up other locations in the area there site say 10pm. Regardless of the fact, we were there at 9:30 pm way before closing time and they would not serve us stating that they were closed. Everyone in there should be fired for pure lack of custoner service!

I really enjoy Dunkin and visit quite often. The staff is always friendly and efficient. I've never encountered any problems here, and I will definitely continue to return!

I visited the restaurant at 4 PM, but the inside was closed. To make matters worse, the drive-thru line was wrapped around the building and spilling into the street since the dining area wasn't open. I ordered a two-scoop sundae with caramel, nuts, whipped cream, and a cherry, but they charged me an additional $0.99 for just one cherry. To top it off, my sundae didn’t have any caramel on it. The line was too long for me to go back and sort it out. When I finally reached the window, I asked the cashier to repeat my order, and it was still incorrect.

This particular branch does not permit customers to choose more than one flavor of ice cream. When I asked why, the response was simply, "I don’t know... we just don’t." The customer service was disappointing. I will not be returning to this location.