Sonic Drive-in - Great Wood

I judge ALL Sonics by the freshness of their ice. If it looks like snow and is soft (not teeth breaking hard)...it's the best Sonic ever.

My family and I came to this location to get dinner. When I checked my order I noticed they didn’t put the correct order in the bags. The order was completely wrong. When I told the manager, he asked what I had ordered. I pointed to the signage they had displayed which was their current special. He then said, “I have been meaning to remove those signs, that special is over”. He didn’t offer to correct the order or make it right. I was pretty shocked. A few days later as I’m driving past this location. I noticed the signs are still up. The signs at the West Rd Barker Cypress location were up as well. So basically this little manager lied to my face and didn’t want to replace my order. I didn't want anything for free. Just the food I ordered. I’ve never stopped at this location again and will continue to tell others about this location. Terrible customer service, food was terrible/slimy. They’d get ZERO stars if that was an option. I drive out of my way to the West Rd. location for now on. That location made sure to go above and beyond when I told them about my experience at the Fry Rd. location.

Asked for a custom classic shake, they were confused and took an extra long time. Still was only modestly blended.

The service is always very slow at this location. Many of the signs and stalls are damaged and unusable. The food is ok, but not worth the wait.

AVOID AT ALL COSTS! Do not come here unless you want your time and money wasted. I only came here for uber eats and it took 30-40 minutes to get the order. Fun fact: for uber eats, the meal is supposed to be ready or almost ready by the time a driver pulls up. Considered it quite rude to be kept waiting. Also, there were very few other people there so I can't imagine what the holdup was.