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Contribuisci feedbackThis was my first visit to the restaurant after it was renovated. The new look is beautiful. However, I was very disappointed with the menu options for plant-based (PB) guests. They no longer had the Moving Mountains burger, so I had to settle for a noodle dish which was not great. My friend had to order three starters as her main dish because of the lack of options. I hope they bring back the PB burger. Additionally, I did not agree with the service charge added to the bill.
This was our first visit to the restaurant since it was renovated. We loved the new changes and the atmosphere was fantastic. We had dinner and the food was top-notch - every dish was perfect. The Korean chicken and gammon were particularly outstanding. Our waitress, a young northern girl with blonde hair, was exceptional - friendly, polite, and attentive without being overbearing. We will definitely be returning.
The food was fantastic, the staff were great, and the atmosphere was brilliant. I would happily recommend this restaurant to anyone looking for a great experience.
Despite booking in advance, upon arrival we were told there was no pork or chicken roasts available, and they had run out of roast potatoes. We were offered beef roast dinners with chips. This could have all been forgiven if the veg wasn’t all overpowered with star anise and pepper! Our waitress- Deanna checked in on how the food was just seconds after we’d started to eat. A few mouthfuls in a hair was found in one of the dinners, our waitress had disappeared at this point, the barman was occupied talking to a regular and who we now know to be the manager was sat with her back to the pub on her laptop. 35 minutes passed and our dirty plates were still sat in front of us, I went to the bar to make the barman aware of the issues we’d had and requested the bill. The bill came 10 minutes later and had 12.5% service charge included! I asked for it to be removed from the bill, and for the bill to be revised, given the poor experience and hair in the dinner. Deanna then appeared after being MIA, she was nothing other than rude and argumentative! She then went to confer with her manager in open forum for us to hear. The Manager is clearly far too superior to talk to customers. After being told what to say word for word she returned to the table. We settled the bill and Deanna (unsurprisingly at this point) forgot her manners. My friend reminded her of her p&q’s to which she proceeded to shout abuse at us across the bar as we left. Awful food and even worse staff. There is as much customer care as there is chicken and pork!
Function taking place so quite busy. Despite being very busy, staff were friendly and service excellent.