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Contribuisci feedbackHad a problem the previous week but the manager (Simon) rectified it immediately, couldn't had asked for any better customer service. My wife and myself had roast beef for lunch, one of the best Sunday roast i have had. Top quality ingredients and plentiful. Fantastic staff and great atmosphere
The guy behind the bar, I assume the landlord was so rude. He might need to remember that customers are customers! I asked for mustard to go with my pork pie (over priced for the quality), he insisted on putting the mustard in a pot even though I asked for it on the plate and was asked 'why am I being so impatient '. After waiting for a good 30 minutes (it wasn 't busy) my pizza never turned up. I didn 't ask him where it was as I didn 't want to look impatient again! When he did come over, and I asked where my pizza was he scuttled back into the pub to cook it. Offering no apology! As all of my colleagues had finished their food I went into the pub to ask for a takeaway box, he abruptly told me that the pizza was on his way! Pizza came out, female server was rude and offered no apology. Will not being going back!
This is our local. It’s always absolutely rammed, but a nice place to pop for after work drinks. Quiz format is really good too.
Made a reservation for late lunch and arrived, our table was there. We ordered at the bar and waited for what seemed 30 minutes for a couple of pizzas. After asking, we were told there was a large group and they ordered before us. Maybe so, we didn't see they did and maybe they booked too. Either way, would have been helpful to be told as we had meetings to go back to and the wait meant our lunch was very rushed and we returned late to our work. The other thing that surprised me was that online the price is 9 quid, but I was charged 12!!! No receipt. I said I thought it was 9. I had checked menus before hand. I was impressed with the knowledge of staff when it came to our order and ingredients, and the pizzas were hot and fresh. A little too burnt on the base. Staff were friendly and kind and the atmosphere in the pub lovely. Also a plus that they accept cash. Not happy with the price though.
After a hour’s wait (with no heads up that this would be the case), our meal arrives. Meat was dry and overcooked, cabbage so hard that it was inedible, Yorkshire pudding was from a packet tasted as if it had been cooked in rancid lard, carrots were burned. Gravy on the side was interpreted as not needing to give us any gravy, so the dryness of everything couldn’t be ameliorated. Waitress was surly, no apology, we had to wait at the bar to ask for salt and pepper,l. Staff didn’t care about our experience didn’t even want to engage and completely ignored the people at the next table. I can be picky about food but my husband will literally eat anything and left most of his meal. We won’t be coming back.