Dunkin' - Hagerstown

The employees are so rude. I got a frozen coffee which comes standard with whipped cream and they did not put it on so when I asked the guy said it’s $1 extra??? Mind you I had already tipped as well and still was so unappreciative.

I ordered off of DoorDash from this location this morning. Two large vanilla iced coffees, 5 creams and a shot of espresso. It was taking awhile but I figured it was just a little busy until my dasher called me. He stated they were refusing to make the second coffee because someone with the same name as me had did a mobile walk in order. He told the manager that I only completed the DoorDash order and I actually spoke to her myself. I let her know I only did the DoorDash order and even went thru my order history with her ensuring her I did not place a mobile order only via DoorDash. I explained my order twice. I thought all was settled until my dasher arrived with one coffee, totally different than what I had ordered and the name was spelled differently than my own. I called dunkin to let them know I still received the incorrect order. I was going to let it go until and just get the refund via DoorDash when I was met with at least I sent you something after contacting DoorDash they had dunkin remake the correct order for me but that was a lot of hassle on myself and the drivers when everyone had receipts of what the true order was to begin with.

The manager in the morning is the best worker they have. She knows my order and always makes my coffee the right way. I highly recommend the Nitro Cold Brew!!

There’s these 2 men who are almost always there. They make my drinks THE BEST! They’re my go to Dunkin because 9/10 one of them is working!

I should have gotten the names of the staffs. The young lady in the morning was very patient and professional. Assisted me with my order of a donut for my younger son and an iced coffee. After my son finished his donut, we went back to Walmart to shop for toys. Before we left, we went back to get hash browns for my other son. I specifically told the cashier (a middle aged man) that if the staff handling the hash browns can change to a new pair of gloves due to allergies, he replied saying she is already wearing gloves. I told him it 's because of food allergies, I need a new pair. He ignored me after I paid and went on with the next customer without telling the staff handling the food. I waited on the side and the staff asked if I wanted both orders in the same bag. I saw that she was handling croissants and preparing the bag, so I asked if she can change to new gloves due to allergies. She looked annoyed without a response and just changed her gloves and the put the hash browns in the same bag that is already contaminated. I could have asked for new hash browns to be prepared as the hash browns were already handled by the same pair of contaminated gloves before I told her to change. I also wanted ketchup but the staff already turned around to prepare other customer 's food. So I went back to the cashier and asked if I can have some ketchup. He replied 'why do you ask me, go ask her! ', and then ignored me again. I waited and waited and decided to leave without getting any ketchup. My other son was never able to eat the hash browns due to cross contamination and we never got ketchup for the order due to poor customer service. The store even has a sign saying please inform staff of any allergies. Why bother posting it if you don 't know what allergies are and what cross contaminations are. Please train the staff!