Arby's - Hampton

I waited in line for at least 20 minutes at this restaurant. When I finally received my order of 3 sandwiches, they had been sitting in a warmer and were cold. The service was slow and disorganized. The fries were also cold and had been sitting on the side. Even though there were only 2 people ahead of me, my sandwiches could have been fresher and hotter. I would give this place 2 stars because although the service was slow, the staff was friendly.

I tried the new Hushpuppy batter fried fish and it was delicious! The fish was tender and flavorful, with no greasy or fishy taste. My only complaint is that I wish the fish was a bit larger. I will definitely be returning for more of this tasty treat.

I usually don't take the time to leave reviews unless it's something negative, but I've had enough. I have been frequenting Arby's in Hampton for years, but my last three experiences at the drive-thru have been disappointing. On each occasion, I waited 10-15 minutes for a cold roast beef sandwich and fries, despite there only being five cars ahead of me. The service was slow and the food quality was terrible. After waiting at the window for 10 minutes, it took another 5 minutes to be asked for my order, and then I was given my food without a word. My roast beef was barely warm and the fries were cold and soggy, which is not only unpleasant but also a health risk. I decided to throw it out and make my own sandwich instead. I am done with Arby's and suggest they close down to avoid any health issues. All recent reviews indicate similar issues with the restaurant's standards, and the owner's responses seem to be generic and unhelpful. It's time to address the poor quality of food and service before it's too late.

The service at this special place is absolutely unacceptable. they are even so painfully slow with drinks. I love Arby’s, but I don’t eat it much more because this place is just too slow. either they get more personal or give them an incentive to get food faster.

Ordered chicken bacon club with curly fries. Fries were hard and cold. Sandwich tasted like chicken warmed in microwave it was hard and cold. The people working need to stop talking about people and pay attention to customer service and food. You never know who is watching!!