Red Lobster Hanover Arundel Mills Blvd.

The waitress was very awesome and the service was excellent. The food was deliciously yummy.

I celebrated the birthdays of my father and the bonus mama. everything was beautiful and they really enjoyed it.

This restaurant is apparently new to the Open Table app and their staff members aren’t well informed on how the points system works. The hostess inadvertently canceled our reservations even though we showed up and were seated on time! We received an email saying we were no shows. We have been using the Open Table app for several years now and it has worked almost flawlessly til Red Lobster. They are apparently pushing their own “Rewards app” and the two managers I spoke with regarding our Open Table points knew nothing about it. Tyra Wilkins who said she was a manager informed me I must call their Guest Relations 800 number to get it resolved. Not too impressed with the way this was handled. Will probably not go back to this restaurant unless they decide to train their staff on how Open Table app works. I contacted Open Table via email and got the issue resolved in a very prompt and courteous manner. Open Table continues to ROCK! Thank you Yanique at Open Table!!

When they visit, they request Monica. She was outstanding!

To be honest, the OpenTable app isn't really necessary, as there might still be a wait even after checking in. The manager mentioned that she was short-staffed with waitresses, which I understand, but waiting 45 minutes after checking in was unreasonable. When my family left, I received a message thanking me for my patience, and I have to say our waitress was efficient and friendly.