Roomes - Havering

Arrived at 3.30pm and restaurant still had people in but could see staff looked liked they were packing up. Ordered tuna melt and 2 teas price outrageous just under £20! Food arrived had to send back as was semi cold staff didnt seem to care. Food came back warm. During our time in restaurant could here an argument in the kitchen and heard what they expect to come in here at 4 and then complain obvious was talking about us as they pointed and looked in our direction. When we left I said have you a problem ? They looked sheepish and said if you want to slag your customers off maybe do it quietly and dont point at us when someone asks who you were talking about and get your facts right we did not complain would you eat semi hot food. No. They did say sorry just had busy day said no excuse. Wont be visiting again.

My wife had the tuna melt which came with salad, the salad was terrible, brown round the sides and dry, looking days old, when I spoke with one of the staff she just shrugged her shoulders I asked if she would like to eat it to which she answered I don't eat salad !!!!!! I told her that it should never have been served to which she replied I'll take it and show to the chef !!!!! that was the last I heard on the issue,,, a restaurant should never serve food like this

Very poor service all my dining chairs vinyl have cracked and peel email mr roomes about them but not a email back will not buy there again there ken bacon

A Facebook entry from staff member Charlotte began a series of posts and texts that solved my mystery.... I had lost treasured photos, with apparent scraps of paper containing info like the contact of a witness to a no fault accident I had! Apparently I had dropped these items from the case of my mobile. Today staff at Roomes reunited me with these photos (of my lovely wife), my scraps of paper and a comb. It may sound silly, but these things are so important to me especially in these times. The directors of Roomes need to know that this customer is so impressed with your staff. Thank you. Merry Christmas! Duncan

A very nice place to meet up with friends and family and solo trips too. The food is of a high quality and there is a very good range available. Great salads, always a soup and lots of appetising hot food. The staff are friendly and helpful.