Starbucks - Hays

The drive through was down. Its 1 million degrees outside and one very rude gal was outside yelling at people that tried to pull through. I had my 2 small babies asleep in the car. My older child wanted one cake pop so I asked if I could just pull up to the window and pay for a cake pop. She refused and said I would have to go inside. All fine and dandy but there was no need to be so incredibly rude. The brown haired gal needs a permanent vacation. She should find a different job that doesn't involve customer service. I would recommend the dillons Starbucks before this place. Terrible terrible customer service.

I was very pleased with the service I had. The person taking my order was very friendly and even called me beautiful! Keep up the good work!

My husband's coffee wasn't hit. They gladly made anew batch. Still not hot enough for him. I suggested steamed cream instead of adding cold. They gladly served up a fresh cup and steamed cream on the side. Not enough taste. Really? He got a refund. I let the barista know that I totally know what it's like to have a picky customer, because I used to be a barista. And I'm also a picky customer. I let her know that I appreciate her, and her willingness to do things well.

This group in here is everything!!!!! We have been traveling a lot and good coffee is hard to come by even at Starbucks. The staff here are friendly, cheerful, and hilarious! On top of all of that they made the best coffee I have had in 3 days by the way we were throwing away our undrinkable drinks from a previous Starbucks) they also did not charge us which we had every intention on paying app out ready to scan. If you need a Great pick me up and smiles go here!!!! Thank you thank you thank you!!!!!

Great atmosphere, kind and friendly staff, clean, bright, cheery, and super coffee drinks! We were driving through Hays to CO and I took a business card to get a compliment in because we were both so impressed by the store and the staff!!