Firehouse Subs Brooklyn Village

Hadn't eat here in quite awhile. Chili was okay. Couldn't help but see how dirty the place was. There was less than 7 people eating there, quite a few employees were there standing around.This seems to be the case at lots of fast food joints. Think employees now are just to lazy to clean off tables, or management doesn't care about cleanliness. It's a trend everywhere since beginning of covid.

Ordered 5 sandwiches to go. The girl taking our order was either high as a kite, stupid or both. We ordered 5 sandwiches; 2 on white bread, 3 wheat all came on white bread. When asked if we wanted any of them heated up I said no, but in the end 3 were heated. Thankfully the girl taking the order was not making the sandwiches so they were at least edible. Crazy that so few people businesses take pride in what they do “give me your money and leave” seems to be the attitude all too often.

This is the dirtiest firehouse subs I’ve ever been into. (One employee wearing a hat) It’s progressively gone down hill and tonight was the nastiest I’ve ever seen it. Not only that but the past two weeks I’ve come in they’ve been out of ham, lettuce, and Diet Coke and tonight they had barely any ice and the Coca-Cola drink machine was filthy and so we’re the floors/ tables. Management please do better or corporate please look into this location it desperately needs improving and the staff was so focused on their own conversations they didn’t care that they were out of almost everything. The honey ham? Go get some more at the honey baked ham company literally 10 mins from this location! Disgraceful.

This restaurant has really gone down since it first opened. It was sold a while back to out of town owners and things have gotten difficult. Several weeks ago we stopped by to get two salads and were told they ran out of lettuce. Middle of week? Go to Ingles and buy some!! Called and went to pick up order other night and folks behind counter seemed in a fog. I know it's hard to find employees these days I run a commercial kitchen but lack of training and initiative just come from lackluster management. Will go elsewhere Hot Dog World and others for meals. Went to Firehouse because it supported firemen. Wonder if that's still the case here...

We’ve been waiting 35 minutes for our 4 sandwiches and still haven’t received our meal. We won’t be back.