Mount Rushmore Koa Resort At Palmer Gulch Resort

I wish I could say good things about this campground because it really is a cool campground. Unfortunately, the way it 's being ran is terrible. First, I booked 2 full hook up sites for our friends and our family. We arrived to find out that we did not have full hook ups. They told me it was a computer error and offered no apology or compensation. They said it has been happening a lot lately . So I am a business owner, wouldn 't you think that if it 's been happening a lot , you would figure out the problem?Secondly, we extended our stay by one night. We went up to the office and paid for the extra night. On the last day, we moved to our spot, got all set up and a guy drives up and says, I 'm supposed to be in this spot . Apparently, they double booked our spot, so we had to move to a different spot again. Again, NO apology from the manager (who was standing right there in the office or compensation for our troubles.Like I said, I wish I could say good things, but I just cannot. Someone needs to buy this place and run it correctly. I 'd be interested! :

Absolutely the best. It's location seemed to make everything 15 min away. The people are great and my day was not complete without a wave from Ernie on his way by escorting another happy glamper. The only negative is most center area RV spots lack shade. Ours had plenty so I felt sorry for some of the other spots. This is easily fixable with a trip to one of the pools.

I can't say enough about this KOA what a great time we had here.the Rodeo was my first rodeo ever and I loved it.we rented a car to drive around the area right at the camp grounds. This made our trip a 10. Service was amazing ? I would recommend this camp grounds highly!!!! My visit was 08/ 23 I drove from Michigan to see the beautiful mountains and it was amazing experience.

The location in reference to Mt Rushmore and shops, restaurants, etc is perfect! The service could use a little improvement. Two people seemed aloof while one person was super kind, so maybe some training there wouldn’t hurt! The rooms are pretty clean overall and as described! I’d say the amenities could use some TLC- mini golf had no balls, volleyball court had one volleyball that looked like it had seen better days and should probably be replaced, etc. However I understand that it’s probably hard to keep up with that kind of stuff with as many people as stay there! Overall a great experience. Don’t expect to have cell or wifi service on the premises unless you’re inside the building where you register/check-in and out.Nearby activities: Mt. Rushmore, shops, restaurants, sight-seeing

Rented a cabin for eight. The design was great, compact and clean. Only issue was towels, it only had 4 for an eight person reservation. Never did get our request for more. The map could have been better to find the cabin also. There were more roads and turn offs than the map showed. Location was great and recreation areas wonderful.