Jamba - Hilo

I came here twice. Both times I've had a pleasant experience. Both Cashiers had excellent customer service. They huslted to get the drinks out. This place can get busy, download and order through the app for pick up and go.

The prime acai bowl I got Saturday, May 1 at noon was on point! It looked beautiful. All the ingredients were presented in excellent proportions. I'm taking a star bc despite having a large number of staff that did seem to be hard working, the waitwas SOO long. There werent many people waiting, but I noticed they were making several smoothies and taking them to theback. Also, nearly $10 for tiny bowl isnt something that is going to have me rushing back more than a few times a year as atreat. And, as stated by another review, there is no skill to making Jamba items where I cant do it at home (maybe evenbetter). Otherwise, I was happy with this visit. And if I want to splurge on Jamaba again, would come back.

Unfortunately this location has really gone down hill.It used to be great when their manager, Pono, was still here. However, congratulations to him on his new endeavor! We are so happy for him.The entirely new staff seem clueless and are very impolite.The last 4 times I’ve been here they have been unable to make multiple items due to a lack of ingredients.Definitely a management and hiring problem going on.It used to be such a joy coming in with happy faces, music, good vibes, and drink availability.Now I dread when my kids want Jamba. Very bummed. I hope they figure it out.

The products are great but no one ever answers the phone.

The prime acai bowl I got Saturday, May 1 at noon was on point! It looked beautiful. All the ingredients were presented in excellent proportions.I'm taking a star bc despite having a large number of staff that did seem to be hard working, the wait was SOO long. There werent many people waiting, but I noticed they were making several smoothies and taking them to the back.Also, nearly $10 for tiny bowl isnt something that is going to have me rushing back more than a few times a year as a treat. And, as stated by another review, there is no skill to making Jamba items where I cant do it at home (maybe even better).Otherwise, I was happy with this visit. And if I want to splurge on Jamaba again, would come back.