Jack In The Box - Houston

I ordered online drive thru pickup , and on the app it said my order would be done anywhere between 7-10 min for asap pickup and i pulled up before 7min , i was around 4 min in the drive thru lane , food was hot , it was correctly portioned to my satisfaction , the beef burger patties could use more time on the grill since the meat itself tastes and feels rubbery at the time of eating , the service was fast , but customer service was not good . The drive thru window employee isn't polite , i said thank you to her about 3 times as she handed me my food to which she just doesn't respond anything LOL just handed me my food and i was on my way . now , I didn't take it personally , but i know other customers do seem to expect that from food chains with one on one interactions and in this sense it's important to include so you know what to expect . So , just to lay it all out ; food 9/10 fix the patties , more time on the grill , service 10/10 fast , customer service 3/10 . By the way , i frequently visit this jack in the box and i've had great customer service inside ordering dine in with other ladies both in the morning and in the afternoon rather than on the drive thru .

More training for the staff is required, specifically the ones taking orders in the drive thru, I felt rushed and employee had I hate my job voice... Food is pretty spot on but could be better. Parking is plentiful and I see why. The inside feels sticky and smells not properly cleaned. Ask for napkins as they forget that we need them since we are consuming food and may need to wipe out mouths.

I had great service there and the employers were very kind !!

I enjoy Jack in the Box I eat their food almost all the time

I'm leaving this place now and mgr Beatriz is amazing! She was super friendly and ran a smooth shift. Orders were getting out pretty quick, food was fresh and the guests were happy.