Kfc - Hutto

Ordered drive thru and no line, chicken strips and a side, nothing special, had to pull around and wait. For a small order that was unexpected. Tasty unhealthy fried chicken.

We made a large order asking for it to be extra crispy. I anticipated that they may not have enough and we would have to wait for more. When we arrived, they asked me if I wanted a mix of extra crispy and regular. I said no thanks, I'm willing to wait. The gentleman was very friendly and walked back and told the rest of the staff. After that is when I got to listen to the rest of the staff complain and cuss and talk bad about me wanting it to be all extra crispy and for the large order. We could hear everything extremely well. I didn't complain about having to wait and I even told them that I knew it was a larger than normal order and I was willing to wait. I don't think I deserved to be talked about in that manner. We realized after we got our order that it was missing a large mac and cheese my son ran back in to get it and he heard them still making fun of us. When they noticed him, one of the employees made a hand motion to let the other employees know he was there and to stop talking. I've never seen such unprofessional behavior. We were nothing but polite and told them that we appreciate them doing such a large order.The first gentleman who helped me was extremely polite and gave us free drinks for having to wait. I wish I had gotten his name.

Got there at 8:35pm for dine in, and the guy at front told me I can't dine in because they are closing even though in the door is written 9:00

I ordered online and I expected to get my chicken when I got there. I got there and the guy in the drive-through window was like “ sorry it’s gonna be a 20 minute wait because we have no chicken ready and it needs to be cooked” so I waited for 20 minutes. After 20 minutes, it still wasn’t ready and I had to wait an additional 20 minutes so that was actually 40 minutes total. I don’t appreciate being lied to and would like a free meal for the next time I come in, or consider this to be a lost customer.

The guy in the drive thru this evening was rude, can't speak loud enough To understand, and then got our order wrong. Then when I explained he got it wrong, he offered to charge us for the other piece of chicken I originally asked for. I understand he entered it wrong, but then do the right thing customer service wise and give me the other piece for free due to your mistake. Fast food these days is overpriced and everyone wants to get paid more, yet they suck at doing the job correctly. I won't be going back to this location no matter how close it is to my house.