Panera Bread - Independence

Very nice and clean. my bank was helpful and professional. this was our first time here for lunch everything is good, thanks so much

Laura worse cashier ever! I ordered an Asian sesame chicken salad and she gave me an Asian crunch salad instead. Never acknowledge me I had to ask her are you taking orders and she just stood there and looked at me like I was growing horns. I don’t think this is a good working place for her to be around people. Not friendly at all and mad that I have a salad and don’t have time to take it back that I did not order….

Bad service and low quality food for the price. We got chicken soup and all 4 bowls were half full and cold. The server was rude as well

Never have I ever had such an awful experience with this Panera or any others. A few times a sandwich was made wrong, today, my order was 45 minutes late, the ice had completely melted into my drink, my soup was cold, and it was the WRONG soup. The only way to get the correct order would have been to reorder and pay again. I already paid 27$ alone for just me. The “manager” was a complete waste of time, and Panera should think better about firing him. He did not handle the situation well. He was hesitant at first, and when I asked for the manager he put me on hold for about 3.5 minutes and then tells me that he’s the manager. I find that very hard to believe. I don’t have a car today, hence why I got delivery. I know, it goes through doordash. I called when my order was 30 minutes late asking about it. I’m never going to this Panera ever again. I ordered the cheddar broccoli soup and got some southwest soup. How do you mix those up? And the way they have to take your card number over the phone for a refund and told me he would get to it when he gets to it. No, I want that processed now. If my money isn’t returned by next Thursday, I’ll be sure to call again. This is absolutely the WORST experience I’ve ever encountered. I made sure he processed the return with me on the phone, who knows if he even did it.

If I could give it a zero star I would! And that sucks cause I use to love this Panera but I’ll literally drive the miles to another location before I ever go here again. Poor customer service poor food quality, they don’t even call the order out anymore they just let it sit there on the counter until someone ask about it. I order a latte and it took 25 mins to receive. Hopefully gets better cause it’s so close to my house. Low staff is one thing but bad customer service is another.