Nando's - Ipswich

Terrible experience this evening with a takeaway order. Ordered food to the value of £75. A wings meal with 2 sides, a burger meal with 2 sides, a full platter with 4 sides and some extras. When delivered, the only complete meal was the wings meal. Everything else had something missing or incorrect. Burger meal was incorrectly made, despite delivery receipt stating ‘no sauces halloumi as an extra’. This was inedible to the person. One of their sides was missing. So they ended up with just some chips. Of the full platter; we received the chicken and 1 mash. Promptly called and directed to a call centre or such like. First operative cut the call off. The second wanted to issue me with a refund for the missing items and the incorrect burger, totalling £30; explained to them and subsequently to their manager that I was not prepared to pay £45 for edible food to the value of £20. An hour I was on the phone. They refused to budge. Never mind I had a hungry family, told them they could come and collect the chicken they did not want to refund me for etc etc. I didn’t expect anything over and above or any special treatment, but I certainly do not expect to be out of pocket. Offered them the opportunity to just send the correct food which they also said they could not do. Rage has destroyed my appetite and I’ve settled for a bowl of cereal after we eventually agreed I could also be refunded for my now cold and inedible chicken. Eventually, I’ve only paid for the £20 worth of food that was delivered and eaten. What a painstaking experience. An awful example of customer service and being accused of fraud Nando’s really need to step up their customer service experience. If delivery is THIS difficult, then don’t offer a service you cannot carry out with either accuracy or empathy when it does go wrong.

Came here with my mum and my little 7 year old sister, got given some crayons and colouring my sister poured the crayons out and there was 3 pills in the crayon pot, we told the manager and she did apologise but this is a huge safety concern, if this was a baby they could've put it into there mouth and the effects could be damaging. Staff need to be checking everything before handing it out to customers and children.

Dropped in yesterday. All the staff we met were fine. The young lady manager was brilliant, having been called in by the initial staff member when I asked about egg allergy and checking the food. Fast effective service was sorted out by this lady with a big smile and delightful. She is obviously moving up quickly and deservedly so. Full marks. The food was very good too!

1. QR code for virtual queueing was ridiculous. There was a crowd of people outside unable to socially distance all trying to work out what needed to be done before giving up and getting an employee to manually book them in. I 'm 32 and work in IT and couldn 't get it to work....how would somebody from an older generation or someone less technical hope to work it out? 2. Once your in and seated another QR code to order your food. Staff spent more time trying to help people out than they should have, before nearly all gave up and went to the till anyway. Again not inclusive to all and generally frustrating! 3. No Kids menu....I mean really? Are you so out of touch that I can order tender stem broccoli, but cant offer a limited childrens menu? The manager looked genuinely distraught at having to tell me, like its something she has to regularly do. Do you not want children in your restaurants? Or is this simply a way of increasing revenue by having to order a full adults meal for a child? 4. Dont offer unlimited refills, and then say you cant help yourself, if your staff arnt going to be attentive enough to actuall refill them for you! I can understand that you are trying to make changes to be covid secure , but you have got it wrong, completely wrong. Covid isnt an excuse for poor service. Look at how wagamama are doing it, they have it spot on! People dont mind queueing outside as long as you manage their expectations. Ditch the app, offer actually table service and add a limited childrens menu. Improve. Immediately!

Well today's visit to Nandos Ransome's was a let down. 1) Tables are uncleaned between customers unless you point out it's dirty. 2)Today was told they don't give discount for blue light cards yet past two visits they have. 3) With our sons Nandinos meal we were told it's either a drink or a pudding yet past two times he has had both included with his meal. 4) Didn't get my ordered starters then couldn't get a refund to my card. 5) When asking for carton for bottomless yogurt was greeted with an attitude. 6) Older staff were to busy talking having a laugh with each other rather than being attentive to customers clearing dishes. Overall they attitude stank. There were two positives 1) The food was nice what you expect from Nandos. 2) The two younger members of staff were more attentive happier to help.