Tim Hortons - Kitchener

As a business owner who values customer service, I have certain expectations when I place an order. On June 21, I requested a specific item prepared to my liking, but the staff member in charge of food made the situation uncomfortable by consulting her colleagues about my request. This behavior felt unprofessional, disrespectful, and rude. When I brought up my concerns about her attitude, she reacted defensively. It's evident that this employee would benefit from further training. Unfortunately, this isn't the first time I've encountered problems at this establishment, and due to this experience, I have decided not to return.

The French vanilla is quite unremarkable, lacking flavor and having a watery texture. I've brought this up to them in the past, but after trying it five or six times, it still hasn't changed—it remains just as bland.

The service at this restaurant was shockingly rude and uninviting. I stood in line for five minutes, only to watch the next two customers in another line being served ahead of me. It's essential to respect customers and attend to those who arrive first. They didn't even apologize for the delay. When I requested something specific, they mistakenly gave me something entirely different. I am extremely disappointed. They could really use some training in smiling and properly greeting their customers. I will NEVER come back to this establishment.

I understand that the spill wasn’t Tim Hortons’ fault, but honestly, my coworker and I have never encountered anything like this before. The assistant manager was incredibly dismissive and didn’t even ask if I was okay. To make matters worse, she glanced at my pants as if she thought I was lying. It was absolutely absurd.

The restaurant is very busy on weekday mornings, with the drive-thru line spilling out onto the road. At other times of the day, though, it feels like a typical Tim Hortons.